Effective Date: January 1, 2025
HailCrest Restoration respects your privacy. When you contact us about hail damage repair in Littleton, Colorado, you share personal information with us. This policy explains what we collect, how we use it, and the choices you have. It covers our website, phone calls, and in-person interactions. If you have questions after reading this, call us at (720) 698-9629 and we will walk you through it.
Information We Collect
We collect information you give us directly. That includes your name, phone number, email address, and property address when you call or fill out a form. We also collect details about your hail damage, insurance claim, and roof or exterior so we can help you.
We collect some information automatically when you visit our website. This includes your IP address, browser type, device type, pages you view, and the time of your visit. We use cookies and similar tools to gather this data.
How We Use Information
We use your information to respond to your request, schedule an inspection, and provide hail damage repair services. We also use it to prepare estimates, communicate with your insurance company if you ask us to, and follow up on your project.
We use your contact details to send appointment reminders, service updates, and occasional information about our services. You can opt out of marketing messages at any time by calling us or using the unsubscribe link in an email.
We use website data to improve our site, understand which pages are helpful, and keep our services running smoothly.
Cookies and Tracking
Our website uses cookies and similar technologies. Cookies are small files stored on your device that help the site remember your preferences and understand how you use it.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well. We do not use cookies to collect sensitive information like payment card numbers.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to understand website traffic and usage. These tools collect information like your IP address, pages visited, and time on site. They help us see what is working and what we can improve.
We may also use third-party scheduling, messaging, or customer relationship tools to manage appointments and communicate with you. These providers only access your information to perform services for us and are required to protect it.
Some third-party tools may place their own cookies. Their use of your information is governed by their own privacy policies.
Data Sharing and Disclosure
We do not sell your personal information. We share it only in the ways described in this policy.
We share information with service providers who help us run our business, such as scheduling software, email providers, and payment processors. They are contractually required to keep your information confidential.
We may share information with your insurance company when you ask us to help with a claim. We may also share information if required by law, to protect our rights, or in connection with a business transfer.
We may share aggregated, non-personal information that does not identify you for marketing or analytics purposes.
Data Retention
We keep your personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need it, we securely delete or anonymize it.
If you ask us to delete your information, we will do so unless we are required to keep it for legal or business reasons.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include physical, electronic, and procedural safeguards.
No method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security. If you have concerns, call us at (720) 698-9629.
User Rights
You have the right to access, correct, or delete the personal information we hold about you. You can also object to or restrict certain processing.
To exercise these rights, call us at (720) 698-9629 or contact us using the details below. We will respond within a reasonable time. We may need to verify your identity before making changes.
If you are a Colorado resident, you may have additional rights under state law. We will honor those rights as required.
Children's Privacy
Our services are for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, call us at (720) 698-9629 and we will delete it.
Changes to This Policy
We may update this policy from time to time. When we do, we will post the new version on this page and update the effective date. We encourage you to review this page periodically.
If we make significant changes, we will notify you as required by law.